Terms & Conditions

HighTicket.io — BERH Stores & Consulting Inc. FZCO
Last Updated: July 10, 2026
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PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING, USING, SUBSCRIBING TO, OR PLACING AN ORDER THROUGH OUR SERVICES. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES (SECTION 14), LIMITATIONS OF LIABILITY (SECTION 15), AND A MANDATORY ARBITRATION PROVISION WITH A CLASS ACTION WAIVER (SECTION 18) THAT AFFECT YOUR LEGAL RIGHTS. BY USING THE SERVICES OR MAKING A PURCHASE, YOU AGREE TO BE BOUND BY THESE TERMS.

1. Who We Are and What These Terms Cover

‍These Terms of Service (these “Terms”) are a binding agreement between you and the business you represent (collectively, “you”) and BERH Stores & Consulting Inc. FZCO, doing business as HighTicket.io and High Ticket, a free zone company incorporated in the United Arab Emirates with its registered address at Dubai Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates (“Company,” “we,” “us,” or “our”).

These Terms govern your access to and use of: (a) highticket.io and its subdomains; (b) any landing pages, registration pages, checkout pages, member portals, funnels, and related web properties that we operate and that link to or reference these Terms highticket.io, go.highticket.io, highticketecommerce.co, and (c) the education programs, courses, coaching, communities, events, webinars, software, tools, downloads, and content we make available (collectively, the “Services”).

‍Order of precedence. If you sign or electronically accept a separate enrollment agreement, member agreement, program-specific terms, or software subscription terms (each, an “Enrollment Agreement”), the Enrollment Agreement controls to the extent of any conflict with these Terms. Our Privacy Policy, Earnings and Income Disclosure, DMCA Policy, and any posted program or community guidelines are incorporated into these Terms by reference.These Terms take effect (or re-take effect) at the time you first do any of the following, whichever is earliest: click “I Agree,” “I Accept,” “Buy Now,” “Pay Now,” “Order Now,” “Purchase,” “Enroll,” “Activate My Account,” “Submit,” or a similar button or link; create an account; submit information through the Services or respond to a request for information; begin installing, accessing, or using the Services; select a method of payment or enter payment information; or make a purchase.

Each purchase you make is conditioned on your re-affirming your acceptance of these Terms. If you do not agree to these Terms in their entirety, do not use the Services. Please print and retain a copy of these Terms (and of any Enrollment Agreement) for your records.

2. Eligibility; Your Representations and Warranties

2.1 Eligibility. The Services are intended for adults operating or intending to operate a business. By using the Services, you represent and warrant that: (a) you are at least 18 years old and have reached the age of majority in your jurisdiction; (b) you have the legal capacity to enter into a binding contract; (c) if you are acting on behalf of a business, you have authority to bind that business; (d) all information you provide to us is truthful, accurate, and current, you are not impersonating any other person, and we are entitled to rely on all information you provide; and (e) you are not a person, and are not acting on behalf of a person, subject to sanctions administered by the United Nations, the United Arab Emirates, the United States (including OFAC), the European Union, or the United Kingdom.

2.2 Additional business representations. You further represent and warrant that: (a) any business for which you use the Services is duly organized and in good standing where required; (b) there are no prior or pending government investigations, inquiries, or prosecutions of, and no prior or pending private lawsuits materially relating to the business practices of, you or any business related to you, by or before the U.S. Federal Trade Commission, any other federal, state, or national governmental agency, or any industry regulatory authority, anywhere in the world; and (c) you will not resell, re-distribute, sublicense, or export any product or service you order from us.


2.3 Ongoing notification. If, at any time while these Terms apply, you or any business related to you becomes the subject of any government investigation, inquiry, or prosecution, or of any lawsuit materially relating to your business practices, anywhere in the world, you will notify us at [email protected] within twenty-four (24) hours. We may, at our sole discretion, suspend or terminate these Terms and your access to the Services based on any such matter (whether disclosed by you or otherwise discovered) without liability to you, and Section 17 will apply.

3. Accounts and Security

‍You may be required to create an account to access parts of the Services. Your login credentials are personal to you. You agree not to share, sell, lend, or transfer your credentials or your access to any other person, and not to permit any other person to access the Services through your account. You are responsible for all activity that occurs under your account. Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach. We may suspend an account where we reasonably suspect credential sharing, unauthorized access, or a security risk.Accounts are for the individual or business that purchased them only. You may not host, broker, manage, or resell account access for or to any third party, operate your account as an agency or service bureau, or use the Services to provide access, deliverables, or managed services to clients, except where we expressly authorize it in writing or through team seats included in your plan.

4. Nature of the Services; No Guarantees; No Professional Advice

4.1 Education and training only.
We are an education and training company. We provide instruction, coaching, software tools, community access, and informational materials relating to e-commerce, online retail, and digital marketing. We do not sell a business opportunity, franchise, guaranteed income system, or “business in a box.”

‍4.2 No guarantee of results.
We do not guarantee that you will earn any money, generate any sales, launch or operate a successful business, or recover any amount you spend on the Services or on your own business. Any examples, case studies, or testimonials describe individual experiences and are not typical. Your results depend on factors within your control (effort, execution, capital, time) and outside anyone’s control (markets, platforms, regulation). Our Earnings and Income Disclosure, available at [●: URL], is incorporated into these Terms, and you acknowledge that you have read it before purchasing.

‍4.3 No professional advice.
Nothing in the Services constitutes legal, financial, investment, tax, accounting, or other professional advice. We are not a licensed adviser of any kind. Consult independent, qualified professionals before acting on any information from the Services.

‍4.4 No leads, referrals, or customers.
We will not at any time provide sales leads, customer referrals, buyers, or customers to you or your business, and we do not provide, and do not represent that we will provide, locations, outlets, accounts, or customers. Any suppliers, customers, or commercial relationships your business develops are found, evaluated, negotiated, and maintained by you.

‍4.5 Purchase understanding.
We do not make earnings claims, effort claims, or return-on-investment claims, and it is possible that you will not earn back your investment. We do not sell a “get rich quick” program or a guaranteed system, and you should not purchase our products or services if that is your expectation. You should purchase with the understanding that applying the information and training will take time, effort, and capital, and that strategies may be applicable in some situations and markets but not others. Every business is different, and your individual results will vary based on factors unique to your business, including your products, offers, content, business model, execution, and market conditions.

5. Orders, Pricing, Payment, and Taxes

5.1 Orders.
Your order is an offer to purchase, and payment must be received before an order is accepted. We may accept, decline, limit, or cancel any order at our discretion, including where pricing, availability, or eligibility information was missing or inaccurate, and we may request additional information before accepting an order. An order confirmation (electronic or otherwise) does not by itself constitute acceptance. All products and services are subject to availability: if an item is unavailable or delayed, we will notify you and may offer an expected availability date or an alternative, and if you do not wish to substitute, we will cancel that order on request and, if previously charged, fully refund the payment for it. We reserve the right to limit or refuse sales of our products and services to any person, business, geographic region, or jurisdiction, on a case-by-case basis at our sole discretion. If the correct price of a product or service is higher than a stated price due to an error, we will, at our discretion, either contact you for instructions before charging or cancel the order and notify you; if we cancel an order after charging you, we will refund the amount charged for that order. To modify or cancel a pending order, contact [email protected] immediately; we cannot guarantee that a pending order can be amended.

‍5.2 Prices and currency.
Unless stated otherwise, prices are quoted and payable in U.S. Dollars. We may change prices for future purchases at any time. Where these Terms or an Enrollment Agreement require notice of a price change for an existing subscription, the change takes effect as described in Section 6.

‍5.3 Taxes.
Prices may be stated exclusive of taxes. Where we are required to collect VAT or a similar tax, it will be shown at checkout or on your invoice. You are responsible for any taxes, duties, or levies applicable to you in your own jurisdiction.

‍5.4 Payment plans.
If you purchase on an installment or payment plan, the plan is a payment schedule for a single purchase price, not a cancellable subscription. All scheduled installments remain due in full regardless of your level of participation, unless your Enrollment Agreement or applicable law provides otherwise. You authorize us (and our payment processors) to charge your payment method on each scheduled date.

‍5.5 Failed payments and chargebacks.
‍If a scheduled payment fails, we may retry the charge, suspend your access until the account is current, and/or accelerate remaining amounts due where permitted by law. If you believe a charge is incorrect, contact [email protected] before initiating a chargeback. Chargebacks initiated without first giving us a reasonable opportunity to resolve the issue, or that we reasonably determine to be unfounded, may result in suspension or termination of access, and we may dispute the chargeback and pursue amounts owed, including through collection. We are not responsible for any fees or charges your bank, card issuer, or payment provider may apply. If your bank or card issuer reverses a charge, we may bill you directly and seek payment by another method, including a mailed statement, and any amounts you owe remain due.

‍5.6 Payment representations.
By submitting a payment method, you represent and agree that: (a) you are fully entitled and authorized to use that payment method or account; (b) all payment information you provide is complete and accurate; (c) sufficient funds or credit exist to pay the amounts due; (d) you will make all payments (including all installments and subscription payments) by their due dates; and (e) you are responsible for any fees your payment provider charges you.

‍5.7 Card account updater.
We and our payment processors may request and receive updated payment card information (such as new card numbers and expiration dates) from your card issuer or card networks when your card is reissued or expires, and may use that updated information to process payments you have authorized, including installments and subscriptions. Your card issuer may allow you to opt out of its updater service; contact your issuer to do so.

‍6. Subscriptions and Automatic Renewal
‍Where you purchase a recurring subscription (including software subscriptions): (a) the price, billing frequency, and renewal terms will be disclosed before you subscribe; (b) the subscription renews automatically at the end of each billing period, and your payment method will be charged the then-current fee plus applicable taxes, until you cancel; (c) you may cancel at any time by emailing [email protected] or using any in-account cancellation feature we provide — cancellation takes effect at the end of the current billing period, and, except where required by law or expressly stated, fees already paid are not prorated or refunded; and (d) we will give you at least 30 days’ email notice of any price increase, which will apply from your next renewal after the notice period. If you request a downgrade or reduction in services, the downgrade (and any corresponding price reduction) takes effect at the start of your next billing period, and no partial-period credits are given except where required by law. Failure to use a subscription does not relieve you of payment obligations.

‍7. Refunds; Statutory Rights

7.1 Refund policy.
Refund and cancellation terms vary by product, program, offer, and purchase date. The refund terms that apply to your purchase are exclusively those stated in your Enrollment Agreement or, if none, on the checkout or offer page you accepted at the time of purchase (your “Offer Terms”), and those Offer Terms remain fixed for that purchase notwithstanding any different terms we may offer for other products or at other times. If your Offer Terms do not state any refund right, all sales are final to the maximum extent permitted by law. Refund requests must be sent to [email protected] and will be assessed against your Offer Terms.

‍7.2 EEA and UK consumers.
If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days. For digital content delivered immediately (such as on-demand course materials), by requesting immediate access you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once delivery begins. For services (such as coaching), if you request that performance begin during the withdrawal period and later withdraw within it, you will owe a proportionate amount for services performed up to withdrawal.

‍7.3 Mandatory rights preserved.
Nothing in these Terms limits any right or remedy you have under mandatory consumer protection law that cannot be waived by contract, including under UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations, or the mandatory consumer laws of your country of residence.

‍8. License to Our Content; Restrictions

8.1 Ownership.
The Services and all content within them — including courses, videos, recordings, scripts, templates, documents, software, text, graphics, logos, and trademarks (collectively, “Company Content”) — are owned by or licensed to the Company and are protected by UAE law (including Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights and Federal Decree-Law No. 36 of 2021 on Trademarks), U.S. law, and international intellectual property law. You acquire no ownership rights.

‍8.2 Your license.
Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Company Content for your own personal or internal business education.

‍8.3 Restrictions.
You will not, and will not permit anyone else to: (a) copy, reproduce, distribute, publish, display, upload, share, sell, resell, rent, or otherwise exploit Company Content; (b) record, screen-capture, download (except where a download function is provided), or transcribe course materials, coaching sessions, or community content; (c) share Company Content in any group, forum, file-sharing service, or resale marketplace; (d) create derivative works from, or use Company Content to build, a competing course, program, or product; (e) use Company Content or the Services to train, fine-tune, or develop any artificial intelligence model; (f) scrape, crawl, or use automated means to access the Services; (g) remove or alter any proprietary notices; or (h) reverse engineer, decompile, or disassemble any software except to the extent this restriction is prohibited by applicable law.8.4 Enforcement. You agree that unauthorized use or distribution of Company Content causes irreparable harm for which damages alone are inadequate, and that we are entitled to seek a temporary restraining order and preliminary and permanent injunctive or other equitable relief in any court of competent jurisdiction, without prejudice to our right to pursue in court any other available remedies for such breach or infringement, including the recovery of monetary damages, in addition to all other remedies. Violation of this Section 8 is a material breach permitting immediate termination of your access without refund, to the maximum extent permitted by law.

‍9. Community, Coaching, and Events

9.1 Conduct.
Access to our communities, coaching calls, and events is a privilege conditioned on respectful, lawful conduct. You will not harass, defame, or abuse other members or staff; solicit, recruit, or poach other members for your own or a third party’s products, services, or programs; promote competing offers; or share other members’ personal information or business details outside the community.

‍9.2 Recordings.
Coaching sessions, webinars, and events may be recorded for delivery, quality, and training purposes, and group sessions are attended by other members. Where you are notified that a session is being recorded, your continued participation constitutes consent to the recording to the extent permitted by applicable law.

‍9.3 Moderation.
We may moderate, remove content from, restrict, or expel any member from a community, session, or event for violation of these Terms or posted guidelines, without refund to the maximum extent permitted by law. Views expressed by guest speakers, coaches, or members are their own.

‍9.4 Confidential information.
Non-public information made available to you through the Services or conveyed to you as a member — including technical information, pricing, supplier information, business strategies, internal templates and resources, and information about other past or current members or their customers — is confidential. You may use it solely for your own participation in the Services and the operation of your own business as taught, and you may not disclose it to any third party or exploit it commercially (including by compiling, reselling, or publishing it). You are fully responsible for all transactions with, and all information conveyed to you as, a member. This Section 9.4 survives termination.

‍10. Your Content; Testimonials; Feedback10.1 Your content; license to us.
If you post, upload, or submit content to or through the Services — including community posts, comments, reviews, questions, photos, videos, screenshots, suggestions, ideas, and materials shared on coaching calls (“User Content”) — you retain your ownership, but you grant us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, fully sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display that User Content, in whole or in part, in any media now known or later developed, and to use the name, username, city, and state/country you submit in connection with it. We may edit, shorten, or correct grammatical and typographical errors in User Content before use, and we are under no obligation to use, publish, retain, or return any User Content. Except as described in our Privacy Policy, User Content is treated as non-confidential and non-proprietary — do not post anything you need to keep private. You represent and warrant that you own or control all rights in your User Content, that it is accurate and lawful, that its use under this license will not violate these Terms or injure any person, and you will indemnify us for claims resulting from content you supply. We have the right, but not the obligation, to monitor, edit, or remove any User Content, and we assume no responsibility or liability for content posted by you or any third party.

‍10.2 Testimonials in paid marketing.
In addition to the license in Section 10.1, as a matter of practice we obtain a separate signed release before featuring an identified member’s earnings or results in our paid advertising, and our use of testimonials is subject to our Compliance Statement. Testimonials reflect the individual experiences of the members who submit them, are not typical, and do not predict or represent the experience you will have; see Section 4 and our Earnings and Income Disclosure.

‍10.3 Feedback.
If you provide suggestions or feedback about the Services, we may use them without restriction or compensation.

‍11. Acceptable Use; Compliance With Laws

11.1 Prohibited conduct.
You agree not to use, or attempt to use, the Services, or any software we provide, whether alone or in conjunction with other software, hardware, or services: (a) in violation of any applicable law or regulation, or in any manner harmful to the Company or its reputation; (b) to infringe any intellectual property, privacy, publicity, or other right of any person; (c) to transmit malware or other malicious code, or to hack, attack, probe, disrupt, or interfere with the security, integrity, or performance of the Services or any server or network; (d) to scrape, crawl, screen-grab, harvest, download (except through provided download functions), frame, or mirror the Services or any content on them; (e) to create, benchmark, or gather intelligence for a competitive offering; (f) to misrepresent your identity or affiliation, use a false email address, or impersonate the Company, its personnel, or any other person or entity; (g) to send spam or unsolicited communications of any kind referencing the Company or the Services — we have zero tolerance for spam, and communications reasonably deemed spam are a material threat to our reputation and a material breach of these Terms; (h) to post or transmit content that is sexually explicit, obscene, hateful, threatening, defamatory, harassing, discriminatory, graphically violent, or solicitous of unlawful behavior; or (i) to import into, or incorporate in, any contact list, upload, or content you place on or transmit through the Services any social security or national identification numbers, payment card data, passwords or security credentials, bank account numbers, or sensitive personal, health, or financial information of any person.

‍11.2 Compliance in operating your own business.
You are solely and exclusively responsible for the legality of your own business and everything it does. This includes, without limitation, compliance with all laws governing advertising and marketing claims; endorsements and testimonials (including the FTC’s Endorsement Guides, 16 C.F.R. Part 255); email marketing (including the CAN-SPAM Act, 15 U.S.C. § 7701 et seq.); telemarketing and text messaging (including the Telephone Consumer Protection Act, 47 U.S.C. § 227, and the FTC’s Telemarketing Sales Rule, 16 C.F.R. Part 310); subscriptions, automatic renewals, refunds, and premium offers; privacy and data protection; consumer protection; intellectual property; import/export and sanctions; and the collection, reporting, and remittance of all sales, use, and other taxes on sales made by your business — we have no responsibility for your business’s taxes. If you use any messaging, outreach, or automation software or hardware (whether provided by us or by a third party), you alone are responsible for lawful use, obtaining and documenting all required consents, and honoring opt-outs, and you agree that we have no control over, and no responsibility for, the functionality or failure of any third-party software or platform. WE DO NOT WARRANT THAT ANY SOFTWARE OR TOOL WE PROVIDE WILL BE COMPATIBLE WITH ANY THIRD-PARTY SOFTWARE, PLATFORM, OR SERVICE.

‍11.3 No targeting or harassment.
You must not use the Services, alone or with other software or hardware, to store, distribute, or transmit any material, or to commit, promote, aid, or abet any behavior, that you know or have reasonable grounds to believe is or may be tortious, libelous, offensive, infringing, harassing, harmful, disruptive, or abusive toward any person.

‍12. Third-Party Platforms and ServicesThe Services reference, integrate with, or teach the use of third-party platforms and tools (including Meta, Google, TikTok, Shopify, payment processors, and others). We are not affiliated with, endorsed by, or sponsored by any of them. Their names and marks belong to their respective owners. Third-party platforms are governed by their own terms, change without notice, and are outside our control; strategies that work on a platform today may not work tomorrow. We are not responsible for third-party sites, tools, or content, including those we link to. Descriptions of, or references to, products or services not owned by the Company do not imply our endorsement of them and are not a warranty by us.

‍13. Copyright Complaints
‍We respect intellectual property rights and respond to notices of alleged infringement in accordance with our DMCA Policy, available at https://www.highticket.io/dmca and incorporated by reference.

‍14. Disclaimers of Warranties
‍EXCEPT WHERE PROHIBITED BY LAW: THE SERVICES AND ALL COMPANY CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE; (B) ANY INFORMATION OR CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE; (C) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (D) DEFECTS WILL BE CORRECTED. YOU USE THE SERVICES AND APPLY WHAT YOU LEARN AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

‍15. Limitation of Liability
‍EXCEPT WHERE PROHIBITED BY LAW: (A) IN NO EVENT WILL THE COMPANY OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, COACHES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (ii) ONE THOUSAND U.S. DOLLARS (US $1,000).NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR: FRAUD OR FRAUDULENT MISREPRESENTATION; GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

‍16. Indemnification
‍To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the Company and its officers, directors, shareholders, employees, contractors, coaches, affiliates, and agents from and against all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or relating to: (a) your use or misuse of the Services; (b) your business and your dealings with your own customers, suppliers, and advertising platforms; (c) your User Content; (d) your breach of these Terms or of any law; (e) your violation of any third party’s rights; or (f) your marketing, messaging, or other communications to any person, including any alleged violation of anti-spam, telemarketing, or consumer protection laws. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with our defense.

‍17. Term; Suspension; TerminationThese Terms apply for as long as you use the Services. We may suspend or terminate your access, in whole or in part, immediately and without prior notice if you materially breach these Terms, violate the law, engage in conduct harmful to the Company or its members, or if we are required to do so by law. Upon termination: your license under Section 8.2 ends; amounts you owe remain due; and Sections 2.2, 4, 5.4 through 5.7, 7.3, 8, 9.4, 10, 11, and 14 through 25 survive.

‍18. Dispute Resolution; Mandatory Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A COURT OR JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, EXCEPT AS STATED BELOW OR WHERE PROHIBITED BY LAW.

18.1 Informal resolution first.
Before commencing arbitration, the party asserting a dispute must send the other a written notice describing the dispute and the relief sought (to us: [email protected], with a copy by mail to our registered address; to you: your email on file). The parties will attempt in good faith to resolve the dispute within 60 days of the notice. This is a condition precedent to arbitration.

‍18.2 Agreement to arbitrate; primary forum (DIAC, Dubai).
Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any purchase (a “Dispute”) that is not resolved informally will be resolved exclusively by final and binding arbitration administered by the Dubai International Arbitration Centre (“DIAC”) under its Arbitration Rules in force at the time of filing, before a sole arbitrator, seated in Dubai, United Arab Emirates, and conducted in English. The arbitration agreement in this Section 18 is governed by UAE Federal Law No. 6 of 2018 on Arbitration, as amended, and any award will be final and binding and may be entered as a judgment in any court of competent jurisdiction, including under the New York Convention. To keep this forum accessible: (a) if you are an individual consumer, hearings in any Dispute where the amount in controversy is under US $25,000 will be conducted by videoconference (or, at your election, on documents only) unless the arbitrator orders otherwise for good cause, so that you are not required to travel to Dubai; and (b) if you are an individual consumer and the DIAC filing and arbitrator fees you are required to pay to commence the arbitration exceed the fee to file an equivalent claim in the courts of your place of residence, the Company will, upon your written request, pay the difference, unless the arbitrator determines your claim is frivolous or brought for an improper purpose.

‍18.3 Step-down forum (AAA fallback).
If, and only to the extent that, a court or arbitrator of competent jurisdiction issues a final determination that Section 18.2 is invalid, unenforceable, unconscionable, or incapable of being performed as to you or as to a particular Dispute, or refuses to compel arbitration under it, then that Dispute will instead be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, if you are not a consumer, its Commercial Arbitration Rules), before a single arbitrator, conducted in English by videoconference or, if an in-person hearing is required, in the county (or equivalent locality) of your residence, with fees allocated under the AAA’s consumer fee schedule where applicable. This Section 18.3 is a separate, independent, and self-executing agreement to arbitrate, governed by the U.S. Federal Arbitration Act, 9 U.S.C. §§ 1–16, and the parties intend it to operate without the need for any further agreement if Section 18.2 does not apply. The unenforceability of Section 18.2 as to any person or Dispute does not affect the validity of this Section 18.3, the class action waiver in Section 18.4, or the remainder of these Terms.

‍18.4 Class action waiver.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL DISPUTES WILL BE ARBITRATED OR LITIGATED ONLY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR THE COMPANY MAY BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable as to a particular Dispute, then this Section 18 (other than this sentence) will be null and void as to that Dispute only, which shall proceed in court under Section 18.7, and the waiver shall remain enforceable as to all other Disputes.

‍18.5 Coordinated filings.
This Section 18.5 applies to arbitrations under Section 18.2 and Section 18.3 alike. If 25 or more demands for arbitration raising similar claims are filed against the Company by or with the assistance of the same or coordinated counsel or organizations, the parties agree that the demands will be resolved in staged proceedings: an initial set of up to 10 bellwether arbitrations will proceed first, with all other demands (and applicable limitation periods) tolled and filing fees deferred until the bellwethers conclude, after which the parties will mediate the remaining demands in good faith before further arbitrations proceed.

‍18.6 Exceptions; opt-out.
Either party may bring an individual claim in small claims court (or an equivalent local tribunal) if it qualifies, and nothing in this Section prevents either party from seeking temporary or preliminary injunctive relief to protect intellectual property or confidential information in any court of competent jurisdiction. You may opt out of the arbitration and class waiver provisions of this Section 18 by emailing [email protected] with the subject line “Arbitration Opt-Out,” your full name, and the email associated with your account, within 30 days of first accepting these Terms; opting out does not affect any other provision of these Terms.

‍18.7 Court forum of last resort.
If, and only to the extent that, neither Section 18.2 nor Section 18.3 applies to you or to a particular Dispute (including because both have been finally determined unenforceable, or you have validly opted out under Section 18.6), that Dispute will be brought exclusively in the courts of the Emirate of Dubai, United Arab Emirates, and each party irrevocably submits to their exclusive jurisdiction — except where mandatory law grants you the non-waivable right to bring proceedings in the courts of your country of residence, or a court of competent jurisdiction finally determines that it cannot give effect to this forum selection as to you, in which case the Dispute may proceed in a court of competent jurisdiction, in all cases on an individual basis to the maximum extent permitted by law.

‍18.8 Delegation.
The arbitrator (under whichever of Section 18.2 or 18.3 applies) has the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of these Terms and of this Section 18, to determine whether any Dispute is arbitrable, and to determine whether this arbitration agreement can be enforced by or against a non-signatory — except that the enforceability of the class action waiver in Section 18.4, and any dispute about which of Sections 18.2 and 18.3 applies, may be decided only by a court of competent jurisdiction.

‍18.9 Confidentiality; time limit; survival.
Arbitrations under this Section are confidential to the extent permitted by law. To the maximum extent permitted by applicable law, any Dispute must be commenced within one (1) year after the claim arises (inclusive of the informal-resolution period), or it is permanently barred. This Section 18 survives termination of your account, purchases, or relationship with the Company, and any bankruptcy, assignment, or transfer. No failure or delay in enforcing this Section as to any claim waives the right to require arbitration of that or any other claim.

‍19. Governing Law
‍These Terms and any Dispute are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer, this choice of law does not deprive you of protections afforded by mandatory provisions of the law of your country of residence.

‍20. Changes to These Terms
‍We may update these Terms from time to time by posting the revised version on our website and updating the “Last Updated” date. For material changes, we will provide reasonable advance notice by email or prominent notice within the Services. Your continued use of the Services after the effective date of changes constitutes acceptance. The version of these Terms in effect when a Dispute arose governs that Dispute.

‍21. Electronic Communications and Signatures
‍You consent to receive communications, notices, disclosures, and agreements from us electronically, and you agree that electronic records and signatures have the same force and effect as written ones, in accordance with UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services and, where applicable, the U.S. E-SIGN Act. You may direct notices to us at [email protected] or by mail to our registered address; we may direct notices to the email address on your account. You agree that we may contact you and your business by email, telephone, or postal mail regarding your account, your orders (including orders you considered placing), follow-ups, satisfaction surveys, and other service and relationship matters; marketing communications are governed by the consents and opt-outs described in our Privacy Policy.

‍22. Force Majeure
‍We are not liable for any delay or failure caused by events beyond our reasonable control, including acts of God, epidemics, war, terrorism, civil unrest, labor disputes, governmental action, utility or internet failures, or failures of third-party platforms or providers.

‍23. Assignment
‍We may assign these Terms, in whole or in part, without notice, including in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign these Terms or any rights under them without our prior written consent; any attempted assignment in violation of this Section is void.

‍24. Severability; No Waiver; Interpretation
‍If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions will remain in full force. No failure or delay by the Company in exercising any right is a waiver of that right; waivers are effective only in a writing signed by the Company. Headings are for convenience only; “including” means “including without limitation.” These Terms were drafted in English, and the English version controls over any translation. Any ambiguity will not be construed against the drafting party.

25. Entire Agreement
‍These Terms, together with any Enrollment Agreement, the Privacy Policy, the Earnings and Income Disclosure, the DMCA Policy, and any posted program or community guidelines, constitute the entire agreement between you and the Company regarding the Services, and supersede all prior or contemporaneous agreements, communications, and proposals on that subject. New features, programs, or tools we add to the Services are also subject to these Terms.

‍26. Contact

BERH Stores & Consulting Inc. FZCO (dba HighTicket.io) Dubai Silicon Oasis, DDP, Building A1 Dubai, United Arab Emirates Email: [email protected]© 2026 BERH Stores & Consulting Inc. FZCO. All rights reserved.

We encourage our customers to contact us with questions or comments about our products and services. Please feel free to do so by sending an e-mail to [email protected]